Technical help
Something is not working?
This page is only for technical problems: logging in, pages, buttons, audio, the microphone and reports. Try a quick fix below. If it does not help, send the form and Sherlen answers by email within 24 hours.
Quick fixes
›I cannot log in
Use the email and the password from your welcome email. Check that there is no space before or after the email. If it still does not work, press Forgot your password? on the login page.
›I forgot my password
On the login page, press Forgot your password? and write your email. A link comes in a minute. Open it and choose a new password. Look in your spam folder too.
›I did not get my login email
Look in your spam or promotions folder for an email from LangSolution. If it is not there, send the form below and Sherlen will send your login again.
›A page does not load or a button does nothing
Refresh the page first. If that does not help, close the tab and open the platform again. If it happens again, send the form below with a screenshot and the name of the page.
›The audio does not play
Check that the sound on your computer or phone is on and the browser tab is not muted. Then refresh the page. If you use headphones, check that they are connected.
›My microphone does not record
Your browser must be allowed to use the microphone. Look for the microphone icon in the address bar, choose Allow, and refresh the page. On a Mac, also open System Settings, then Privacy and Security, then Microphone, and turn on your browser.
›My report did not arrive
A report can take a few minutes after you submit. Refresh the Reports page. If it is still missing after 10 minutes, send the form below and tell us which practice it was.
Report a technical problem
Tell us what happened and on which page. A screenshot helps a lot. Sherlen answers by email.